Mid-Market Solutions Engineer – NYC
You will play a critical role in helping our prospects understand the value of Asana. Through your deep product knowledge, expertise in how companies use and deploy SaaS applications, and technical objection handling in customer interactions, you’ll support our Sales team and ensure they constantly move towards a close.
We’re looking for someone who will make it their mission to streamline every part of Asana’s sales process and be the primary customer-facing voice of our Product and Engineering teams in their region. As a key voice of the customer back to the Product team, you will identify and help overcome technical, educational, and competitive obstacles to our continued growth.
What You’ll Achieve
Your work will directly impact the vision of the product
Provide technical expertise to help the customer achieve great things
Help to strategize various opportunities
Position Asana solution within the market space
Position yourself as a trusted advisor for colleagues and customers
A storyteller who is comfortable presenting a company and product to anyone in any setting.
A deep technical curiosity for how IT systems work in a business context
An instinctual recognition of organizational and financial dynamics in companies of all sizes.
Someone who can work with marketing, business, and product teams to find efficient paths to successful “lead → customer” transitions and long-term, successful partnerships.
The right balance of advocacy for the user and for Asana in all situations.
4+ years in a Sales Engineering role (or similar) in a SaaS environment.
Experience responding to technical questions and security requirements from customers.
Proficiency presenting from Decks, Product Demonstrations, and White Boards.
Demonstrated success dealing with ambiguity in a high growth environment
Understanding of JSON and RESTful APIs
•Familiarity with BI tools and deep knowledge of a SAAS ecosystem
Able to identify solutions to technical customer obstacles creatively and quickly
Exceptional cross-functional leader and collaborator
At Asana, you’ll do meaningful, purpose-driven work. We’re not just building a product that helps people be more productive—we’re helping teams and organizations reach their goals together. For the past six years, we’ve been recognized as an award-winning workplace by Fortune and Great Place to Work, Fast Company, Glassdoor, and Inc. Magazine. Our inclusive culture is intentionally built to enable our teams to be creative and make an impact. With offices all over the world, we’re excited to get back to in-person collaboration along with a hybrid schedule for balance and flexibility in life and work. We’re looking for passionate individuals to join us on our journey. Come do great things with us.
To apply for this job email your details to firstname.lastname@example.org