Retention Growth Manager

  • Full Time
  • CA-San Francisco
  • Mid Level

Website asana Asana

Are you passionate about data, experimentation, and driving revenue in a fast growing business? If so, this role is for you. As a Retention Growth Manager on our Strategy and Growth team, you’ll drive a portfolio of retention experiments designed to take business to the next level. To do this, you will work across multiple channels in partnership with sales, marketing, product, customer success, and others. We are looking for someone who spikes in analytical thinking, ability to deeply understand user pain points and motivations, project and stakeholder management, and getting stuff done.

 

What you’ll achieve: 

Partner with analysts to dig into large data sets across the customer life cycle to identify trends, gaps, and opportunities to grow the business and improve customer retention
Co-create A/B experiments with a cross functional team via data-driven hypotheses, to identify new audience opportunities
Monitor and optimize ongoing campaign performances
Influence cross-functional partners (product, engineering, design, analytics, marketing) and advocate for resourcing and alignment on behalf of the team
Set the strategy for your area of experimentation, including targeting, customer touchpoints, and metrics
Be accountable for key performance indicators of the reach and impact of your experiments
Present your results and recommendations to leaders and help drive next steps
About You:

Bachelors’ or above preferably in CS, Engineering, Physics, Math, Statistics, Business, Economics or related field
3-5+ years experience in growth, business ops, or another analytical role in tech, finance or consulting
Strong analytical skills
Proficient in SQL
Knowledge of statistics and probability
Have a proven track record of leading cross functional, multi-stakeholder projects to success
Nice to have:

Experience and understanding of a SaaS business model and related KPIs
Experience using a BI tool like Looker, Tableau, Qlik (we use Tableau, Redash, and Snowflake)
Experience working on modern enterprise software
Front-end HTML/CSS/JS knowledge a plus
You thrive in fast growing and changing environments
About us

At Asana, you’ll do meaningful, purpose-driven work. We’re not just building a product that helps people be more productive—we’re helping teams and organizations reach their goals together. For the past six years, we’ve been recognized as an award-winning workplace by Fortune and Great Place to Work, Fast Company, Glassdoor, and Inc. Magazine. Our inclusive culture is intentionally built to enable our teams to be creative and make an impact. With offices all over the world, we’re excited to get back to in-person collaboration along with a hybrid schedule for balance and flexibility in life and work. We’re looking for passionate individuals to join us on our journey. Come do great things with us.

To apply for this job email your details to daniellejames@asana.com