User Operations Manager

Program Manager, User Acceptance Testing

Talent Leader

Senior Recruiter

Enterprise Development Representative

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. With 11+ offices all over the world, we're looking forward to returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. We're always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Ad Technology Manager

Administrative Business Partner, Business

Administrative Business Partner, R&D

AsanaUP Product Design Apprenticeship - New York

AsanaUP Product Design Apprenticeship - San Francisco

AsanaUP Product Design Intern, Design Systems

AsanaUP Software Engineering Apprentice

Business Intelligence Developer

Business Operations and Strategy Lead

Business Systems Analyst, GTM

Client Insights Analyst

Commercial Account Executive

Commercial Solutions Engineer - SF or Chicago

Community Marketing Program Generalist

Conversion Rate Optimization Manager (CRO)

Corporate Account Executive

Corporate Account Executive - NYC

Corporate Paralegal

Customer Experience Operations Manager

Customer Support Specialist

Data Science Internship

Data Scientist, Align Area, Product

Data Scientist, Product

Design Producer

Design Program Manager

Design Program Manager, Design Systems & Accessibility

Digital Success Lead

Director of Design, Enterprise

Director of Product Led Growth

Director of Product Management

Director of Product Management, Billing and Monetization Organization

Director of Product Management, Growth & Adoption

Director of Product Management, Growth and Adoption

Director of Product Management, Orchestrate

Engagement Marketing Apprentice - AsanaUP

Engineering Manager, Automation

Engineering Manager, Core Storage Infrastructure

Engineering Manager, Mobile

Engineering Manager, Mobile - Remote

Enterprise Account Executive

Enterprise Account Executive - Central

Enterprise Account Executive - Chicago, NYC, or SF

Enterprise Account Executive, BeNeLux

Enterprise Business Development Representative

Enterprise Customer Success Manager

Enterprise Renewals Manager

Enterprise Solutions Engineer - Remote

Enterprise Technology Product Manager - (Growth Marketing and Data)

Enterprise Technology Product Manager - (Lifecycle Marketing and Email Systems)

Executive Assistant

Experience Researcher, Land Area Lead

Experience Researcher, Workflows

Global Enablement Program Manager

Group Product Manager, Mobile Apps

Growth Email Marketer

Growth Manager, Strategy and Insights

HRIS Analyst

Head of Content Design

Head of Enterprise Solutions Engineering

Head of TA Operations & Strategy

Head of Technical Program Management (CIO Org)

IT Identity Systems Engineer

IT Systems Engineer

Inbound Sales Development Representative

Integrated Campaign Manager

Internal Audit IT Lead

Internal Communications Lead, Executive Communications

International Tax Planning Lead

LATAM Solutions Lead

Lead Content Designer

Lead Corporate Security Engineer

Lead Generation Marketer

Learning Experience Designer, Certification

Legal Operations

Legal Operations Analyst, Commercial

Localization Project Manager

Manager, Commercial Solutions Engineering

Manager, Enterprise Sales

Manager, Enterprise Solutions Engineering - Remote

Manager, Sales Development

Manager, User Operations - Productivity and Enablement

Marketing Business Operations Manager

Mid-Market Account Executive

Mid-Market Account Executive, Chicago

Mid-Market Account Executive, New York City

Mid-Market Account Executive, San Francisco

Mid-Market Customer Success Manager - NYC or SF

Mid-Market Outbound Account Executive - Chicago or Remote West

Mid-Market Outbound Account Executive - Remote or Chicago

Mid-Market Solutions Engineer - NYC

New Graduate: Software Engineering (2022 start) - Vancouver

Outbound Account Executive

Outbound Sales Development Representative

Partner Services Manager

People Partner

People Partner, G&A

People and Change Communications Lead

Principal Product Marketing Manager, Artificial Intelligence

Product Design Apprentice

Product Design Intern

Product Design Manager, Mobile

Product Design Manager, Orchestrate

Product Designer

Product Designer - NYC or SF

Product Designer [Early Career]

Product Designer, Big Org Adoption

Product Designer, Core Experience

Product Designer, Individual Experience

Product Designer, Mobile

Product Designer, Navigation

Product Manager, Authorization

Product Manager, Growth Platform

Product Manager, Login & Signup

Product Manager, NYC

Product Manager, Performance

Product Marketing Manager - Platform & Mobile

Product Marketing Manager, Demos

Product Marketing Manager, Platform

Product Marketing Manager, Platform & Partnerships

Product Owner, Netsuite

Productivity Manager

Professional Services Consultant - NYC or Chicago

Program Manager, Certification

Regional Head of Mid-Market Sales

Renewals Operations Lead

Retention Growth Manager

SF Summer Software Engineering Internship

SMB Account Executive

SMB Sales Manager

SMB Solutions Engineer

Sales Development Representative

Scaled Customer Success Manager

Senior Director of Product Management

Senior Manager, Direct Tax

Senior Marketing Operations Manager

Senior Product Designer, Insights

Senior Product Designer, Insights - NYC

Senior Product Manager, Accessibility

Senior Product Manager, Conversion and Retention

Senior Product Manager, Data Platform

Senior Product Manager, Reporting

Senior Product Manager, Work Connections

Senior Program Manager, Global Vendor Operations

Senior Salesforce Developer

Senior Security Risk and Compliance Analyst

Senior Software Engineer, Backend Framework

Senior Software Engineer, Frontend (Accessibility)

Senior Software Engineer, Infrastructure

Senior Software Engineer, Product

Senior Software Engineer, iOS

Senior Staff Software Engineer, Product

Senior Technical PMM, GTM

Software Engineer Apprentice

Software Engineer, API Infra

Software Engineer, Area Tech Lead, Frameworks - NYC or SF

Software Engineer, Core Infrastructure

Software Engineer, Core Infrastructure (2+ years of experience)

Software Engineer, Infrastructure

Software Engineer, Intra-Company Growth

Software Engineer, ML Infrastructure

Software Engineer, Product

Software Engineer, Product - NYC

Software Engineer, Workflow Engagement

Software Engineer, iOS

Software Engineering Internship

Software Engineering Internship - Summer

Software Engineering Internship - Summer - NYC

Software Engineering Internship - Summer - Vancouver

Software Engineering Internship - Winter

Solutions Architect, GTM

Sr. Compensation Analyst

Sr. Director of Product Design

Staff Engineer, Automations & Integrations Group Tech Lead

Staff Engineer, Coordinate Group Tech Lead

Staff Engineer, Orchestrate Area

Staff Product Designer, Revenue - Vancouver, BC, Canada

Strategic Customer Success Manager - REMOTE Seattle

Summer 2023 Data Science Internship - NYC

Summer 2023 Data Science Internship - San Francisco

Technical Program Manager

Technical Solutions Engineer - Remote

Trade Show & Events Manager

UXR Operations Coordinator

User Operations Specialist

User Operations Specialist - Portuguese

Web Developer

Web Operations Manager

Web Program Manager

Asana

We had the opportunity to sit down with Denise Carolina Videtta, Engineering Manager at <a target="_blank" rel="noopener noreferrer nofollow" href="https://grnh.se/82ce2ad71us">Asana</a>, and talk about how she got inspired to pursue a career in tech, obstacles she faced in corporate American work culture, and lessons she learned as she moved into leadership roles. She shares her story in hopes it inspires more women, especially Latinas, to enter the engineering field.&nbsp;Tell us a bit about yourself, your family and upbringing.&nbsp;I’m originally from Caracas, Venezuela, the oldest of 3 siblings, and I’m married and have 2 daughters. I studied Computer Science at Simón Bolívar University. After college, I came to the United States to get my Master’s and joined an English as a Second Language (ESL) program. I knew how to read in English but couldn’t hold a conversation. In undergrad, Computer Science classes were all taught in Spanish, while the online research and reading I’d do was sometimes in English. The code language (i.e. Java) was in English as well, but we used Spanish for variable naming, classes, comments, and documentation. Basically, we were coding in Spanglish!&nbsp;Given that I could read and understand English, but struggled and felt scared to converse,I signed up for the Conversation Partner Program as part of my ESL course. Having weekly informal conversations helped me gain confidence and lose the fear of speaking in English.After the ESL course, I joined the Master’s degree in Software Engineering program at Texas State University (TXST). During the first two years of my professional career, I worked as a Software Engineer at USAA in San Antonio, TX. Then, I moved to California, where I was a Software Engineer at a few companies before joining Asana.What inspired you to pursue a career in the tech industry?I enjoy solving problems, organizing things, and finding solutions to challenges. In high school, I received an assignment to build a calculator using Visual Basic. I remember being in the lab, thinking “How can I build?” After using computer language to successfully complete the assignment, I had the satisfaction of having solved a problem, and having fun in the process! I realized I wanted to do more of this in my career, which led me to start a Computer Science program in college. I soon realized that the Computer Science program was unique because I was one of just a few women there. I didn’t know then that this was going to be a constant in my career.&nbsp;&nbsp;When I moved to the United States, I continued to be one of few women Software Engineers, both in my Master’s program and job afterwards. It was hard to find people similar to me. I learned how important it is to feel welcomed as you are and be accompanied by people who share a culture. For me, this adds a level of reassurance and confidence - being able to speak the same language or share childhood stories that others easily understand.I became an Engineering Manager because I like helping teams and individuals grow and execute, I love solving problems and that’s what I do everyday with my team. Being one of a few women Software Engineers and recognizing how rare it is to see a Latina Engineering Manager inspired me to pursue this path.Is there anything you struggled with as a Latina or immigrant trying to adapt to corporate work culture?This is not necessarily an obstacle but as a Latin person, I talk like I’m telling a story. We use a lot of words and are very descriptive in the way we talk. In the US, you have to be concrete, straight to the point. You don’t have to go into the whole background story to get your point across. For example, if you write an email to someone in Venezuela or a Latin American country, you ask about their family members, pets, how their day went, all of it. I remember when I asked a professor in my Master’s program something. I wrote a very long email - as I was used to - and the answer I got was, “Yes, that.” I was shocked. I asked myself, “What did I do? Why is he so rude?” Then I realized that I wrote that entire email asking one question, and he indeed gave me the answer. I just expected more of a written dialogue.&nbsp;Another instance was when a former manager told me I had a tendency to share a lot but wasn’t clear as to why. In my culture, you don’t have to explain why you’re sharing certain information, you just tell and interact. I’ve learned that in US culture,&nbsp; time is considered really valuable, so if you’re getting time from someone, you have to be concrete and explain what the expectations are from that conversation, meeting or interaction. This is something I had to work on, as my mind wasn’t wired that way.Now, I’ll clearly state my goal for the meeting upfront; “I’m sharing this with you as an FYI,” “I need your advice on this,” or “Can you please review and provide feedback?” I ensure I communicate why I am reaching out to a person. I've also given similar feedback to my team members to make sure I understand what they need from me. I always tell my team I need them to help me help them. If they don't share the reason behind their ask, I may not be able to provide the help they need. As Latinx women, we fight through many challenges (cultural expectations, workplace biases, etc.), is there one you’re currently working through?People tell me I am a unicorn because I am a woman in tech, a Latina, a mom, and an Engineering Manager, and that is rare to see in our industry. I haven’t had the opportunity to be around people with all those same identities, not in my professional or personal circle. I do know women in tech who are moms, and I know Latinx Engineering Managers, but I don’t have a community of Latina Engineering Managers who are moms. Thankfully, at Asana, a Latinx community in Engineering exists as well as a Latinx Employee Resource Group (ERG) called Raiz. I’m fortunate to be able to collaborate with other Latinx Engineering Managers, Product Managers, and individual contributors (ICs) from all genders.&nbsp;Early in my professional career, I was the only Latina Software Engineer at my company. When I first got to know Asana, it was through a few events I attended where I met Latinx Engineering Managers. One of them ended up being one of my interviewers after I applied! Once I joined, I met other Latinx peers on the Engineering team. Together, we continue to add to the growing Latinx engineering community, which includes representation at every level.&nbsp;There are also a lot of women in Engineering leadership at Asana. These women are super successful, and they are not shy to share their knowledge with me and support my growth.&nbsp;Asana is taking active steps to ensure we have Latinx representation at every level, and that’s what I really care about. I consider myself lucky that I've been able to build my career at a company that aligns with my goals.&nbsp;In your day-to-day life, what is one activity/thing that keeps you connected to your Latinx identity?The language! I speak Spanish at home and it keeps me connected to my Venezuelan roots while living, building my career, and raising my children in an English-speaking country.&nbsp;In addition to celebrating my Latinx culture at home, I don’t feel like I have to hide who I am at work. I can be true to who I am. I show up as me, every day, in every interaction.&nbsp;Looking to the future, what inspires you, and what are you most excited about right now?&nbsp;I love challenges, so I’m excited to keep growing. There’s always something new to look for, a next step. I’m always asking myself whether I am feeling challenged. The engineering community at Asana is super talented, so there are a lot of learning and growth opportunities. This excites me.&nbsp;At Asana, I joined Gigabyte, a community for women in Product Engineering. Through Gigabyte, I got a mentor who is absolutely inspiring. She encouraged me to do a lot of things that I didn’t know I could or was afraid to do. One example is that I came up with a few ideas on how to improve the Engineering Manager onboarding experience. I’d identified deficiencies and gaps, and I proposed solutions to the process. I ran my ideas by her and she asked me if I had shared them with the engineering community at Asana. I hadn’t. She advised me to advertise the work I’d done. Initially, I was hesitant. I didn’t know the Engineering Managers well. My mentor said it didn’t matter, my idea was good and should be shared publicly, so others would know my impact. This resulted in me joining the onboarding committee where I helped make the onboarding experience for Engineering Managers at Asana better.I received positive feedback from my contributions to the onboarding process. Because I was encouraged by my mentor and the community is super welcoming, I feel comfortable publicly sharing my ideas (whereas before I thought, “Who am I to promote myself?) and people welcome my thoughts on Engineering Manager topics. The engineering community at Asana is really open and helpful regardless of title, department, or area of work. I feel empowered to share my work. When we all do this, it expands our collective access to knowledge.Since then, I’ve become a Gigabyte mentor myself. Moving forward, I look forward to continuing to find people like the Gigabyte community. People&nbsp; who motivate me and who I can learn from.What's one piece of career advice you'll NEVER EVER forget? And one that you would like to give to the Latinas in Tech Community?The power of delegation. Delegating is an art. It’s not simple. It requires practice and getting feedback to make sure you’re giving the person you are delegating to the space to do the job while providing the right level of support.&nbsp;It took time to get to the point where I was comfortable delegating my responsibilities. As an IC you don’t delegate a lot, you just get the work done on your own. When you become a lead or&nbsp; a manager, you have to delegate so you can do your role while helping others grow.One of my direct reports came to me once and said “I don’t think you trust me.” I was surprised. He was one of the best performers on my team. I asked him why he felt that way and he said, “You're doing my work.” When I heard those words, it clicked. My role had changed and I was in a place where I had to let go of IC responsibilities. That was an aha moment. He was right. I wasn’t letting him do his job because I wasn’t used to managing, that hadn’t been my job before. That moment was a lesson for me. I had to change my mindset and let go of how I was used to working so I could effectively grow to the next level.&nbsp;Any podcasts, books or blog recommendations for Latinas?<ol><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://adamgrant.net/podcasts/work-life/">Work Life with Adam Grant</a></li><li><a target="_blank" rel="noopener noreferrer nofollow" href="https://adamgrant.net/podcasts/rethinking/">Rethinking with Adam Grant</a></li></ol>I like to listen to podcasts and like the ones created by Adam Grant because he makes me rethink the status quo. Grant studies people's behavior and his episodes always give me a different perspective to apply to my work or personal life. From conflict resolution to how to approach relationships, to how you grow your career, he covers useful topics.&nbsp;I recommend joining community-based organizations, like Latinas in Tech, <a target="_blank" rel="noopener noreferrer nofollow" href="https://techqueria.org/">Techqueria</a>, and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.venezolanasintech.org/">Venezolanas in Tech</a>.&nbsp;And if you’d like to learn more about being a Latina Engineering Manager, I wrote a <a target="_blank" rel="noopener noreferrer nofollow" href="https://blog.asana.com/2021/09/latina-engineering-manager/">blog post</a> on my experience and participated in a <a target="_blank" rel="noopener noreferrer nofollow" href="https://youtu.be/fWyTI3mITNE?t=352">panel on succeeding as an Engineering Manager</a>.Anything else you would like to share (about your career journey, personal growth, any tips, career advice, etc.)&nbsp;Having a support system has helped me a lot. My husband, family, and teammates are very supportive. It’s not always easy to keep going. There are changes and challenges in life that can derail you. Being heard and having a group of people who hear me and push me to grow is something that I really appreciate. When you have that person, that community that is rooting for you and supports you through it all, it motivates you to become a better version of yourself and provides you with encouragement and positive feedback.-
To learn more about Asana and see their current job openings, <a target="_blank" rel="noopener noreferrer nofollow" href="https://latinasintech.org/company/asana">visit their company profile</a> on our website.*Sponsored post by <a target="_blank" rel="noopener noreferrer nofollow" href="https://asana.com/jobs/all">Asana</a>.&nbsp;

The mindset shift that needs to happen to grow into leadership roles

LatinX In Tech ERG

LGBTQI+ ERG

Paid Parental Leave

Remote Friendly

We're looking for an empathetic and creative problem solver to join our User Operations team in Chicago. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our API and integrations. Armed with this experience, you’ll be a liaison between the product team and our customers.

You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Based in our Chicago office, you will work closely with our teams in San Francisco, Sydney, Dublin, and Tokyo. Asana enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. We’re here to maximize clarity in our customers' work and to help them get the most out of Asana. Our customers have a strong voice in prioritizing our product development, and we encourage that dialogue through our support channels.

What you'll achieve

Become a product expert in Asana

Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team

You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow

Technical and pragmatic focus on customer support

Help User Operations increase efficiency by analyzing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs

Be a liaison between the product team and our customers

&nbsp;

About you

Ability to work weekends as part of a temporary rotation

Natural troubleshooting skills and strong technical aptitude

Excellent written and verbal communication skills in English

Genuine passion for making customers feel happy and understood

Tenacious work ethic and relentless attention to detail

Deep sense of empathy for technology users

Customer support/service experience

Proficiency with APIs, Terminal/iTerm, Github, Zuora, or Zendesk

Proficiency with Asana a plus

Experience in technical support

#LI-JH1

&nbsp;

About us

Asana enables millions of teams around the world to achieve their goals together, from small projects to strategic initiatives. For the past 5 years, we've been named a top workplace by Fortune, Great Place to Work, Fast Company, Glassdoor, and Built In for our inclusive culture that drives business results. After spending more than two years physically distanced, we're safely and mindfully returning to in-person collaboration, adding more flexibility to our office-centric hybrid culture. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.