Customer Support Specialist
We’re looking for an empathetic and creative problem solver to join our User Operations team in Chicago. You will become a product expert in Asana and a savant of productivity. You’ll help customers with questions, feature requests, and bug reports. You’ll educate them about best practices and help them navigate our API and integrations. Armed with this experience, you’ll be a liaison between the product team and our customers.
You have a unique opportunity to join a world-class support team as we grow our footprint and scale globally. Based in our Chicago office, you will work closely with our teams in San Francisco, Sydney, Dublin, and Tokyo. Asana enables teams to move work forward and User Operations (UO) is dedicated to quickening that pace. We’re here to maximize clarity in our customers’ work and to help them get the most out of Asana. Our customers have a strong voice in prioritizing our product development, and we encourage that dialogue through our support channels.
What you’ll achieve
Become a product expert in Asana
Help customers with questions, feature requests, bug reports, and educate them about the best practices for using Asana with a team
You’ll bring a critical eye to each support interaction, always looking for efficiency and customer experience improvements to help us improve our operations as the business continues to grow
Technical and pragmatic focus on customer support
Help User Operations increase efficiency by analyzing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs
Be a liaison between the product team and our customers
Ability to work weekends as part of a temporary rotation
Natural troubleshooting skills and strong technical aptitude
Excellent written and verbal communication skills in English
Genuine passion for making customers feel happy and understood
Tenacious work ethic and relentless attention to detail
Deep sense of empathy for technology users
Customer support/service experience
Proficiency with APIs, Terminal/iTerm, Github, Zuora, or Zendesk
Proficiency with Asana a plus
Experience in technical support
Asana enables millions of teams around the world to achieve their goals together, from small projects to strategic initiatives. For the past 5 years, we’ve been named a top workplace by Fortune, Great Place to Work, Fast Company, Glassdoor, and Built In for our inclusive culture that drives business results. After spending more than two years physically distanced, we’re safely and mindfully returning to in-person collaboration, adding more flexibility to our office-centric hybrid culture. With offices all over the world, we are always looking for curious, collaborative, and mission-driven people to help us enable the world’s teams to work together effortlessly.
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