Customer Success Lead

  • Full Time
  • Anywhere
  • Mar 31, 2021

Website joinbelvo Belvo

We are Belvo, a financial API platform for Latam.

A little bit about us:

We are Belvo, a financial API platform for Latam that enables any company or developer to access and interpret their end-users’ financial information. We are turning the rich and diverse Latam financial ecosystem into a set of developer-friendly tools and APIs.

We’re a highly-technical, passionate, and driven team. We have offices in Barcelona, Mexico City, and São Paulo and the majority of the tech team works remotely.

We are tackling a very challenging problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.

You can read more about us and why we’re doing what we’re doing here and here.

About the team:

We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack.
Our products are built for developers, by developers. Technological excellence is at the heart of what we do.
We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback.
We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.
We are a flexible international team focused on creating cool stuff. Some of us prefer to work together in one of our offices and others prefer remote. For us, there’s no difference as long as you have an excellent internet connection and are able to overlap with the team between 3 pm and 6 pm, CEST timezone.
Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.

Your challenge:

Own the relationship with customers at various stages of their lifecycle post-close, including: launch, post-launch, adoption and expansion
Understand Belvo’s product and platform and be an expert resource on Belvo’s current and future product offerings
Help Belvo’s customers achieve maximum possible value by deeply understanding their use cases and helping them implement Open Finance solutions that best meet their needs
Monitor and manage the long-term health of the customers in the portfolio by identifying and preempting areas of risk or concern, including via usage and satisfaction metrics
Engage with Product and Engineering teams to incorporate and prioritize customer feedback, and inform the roadmap
Create scalable resources and procedures to optimize the customer experience throughout the customer lifecycle
Develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of the rest of the Belvo team
Coordinate, manage, and develop a team of local customer success and support roles across countries and regions

You can be part of the gang if:

3-5+ years of work experience in a customer-facing, client services or account management role that requires deep product knowledge, ideally for a technical and complex product at a SaaS or developer-tool / API company
You have strong customer empathy and are excited to become an expert on Belvo’s product as well as a variety of customer use cases that require Open Finance solutions across Latin America
You build strong, trusted relationships with technical customers and deep dive into their requests to understand their underlying needs
You are logical, data-driven, analytical, and have experience solving complex problems in elegant and efficient ways
You are adaptable, enjoy fast-paced environments, and thrive when you have to multitask under tight deadlines
Open to learning and are interested in understanding and deepening your knowledge of finance, fintech and technology in Latin America
You approach new topics and challenges independently and proactively
Extremely high attention to detail and methodical in how you work
International experience and thrive in a multicultural environment
Knowledge of SQL – you will be expected to use SQL and data analytics tools to support your work
Strong written and verbal communication skills
Excellent spoken and written English and Spanish

Amazing if:

Familiarity with Fintech, Open Banking and PSD2 regulation in Europe
Experience working in Latin America
Fluency in Portuguese, both written and verbal

Our perks:

???? Stock options (we are all owners and this is very important to us)

???? Flexible working hours

???? Remote friendly

???? Paid time off on your birthday

???? Fresh fruit every week, all-you-can-drink tea and coffee

???? Friday happy hours after our weekly team meetings

???? Training Budget

???? Team building events

???? Bank holidays swap inside the same month

???? Fitness/ wellness stipends

???? Yearly offsite


Salary range: 40.000€ to 55.000€ plus equity

Tagged as: CS, customers, SQL, success

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