Citrix Daas Engineer

  • Full Time
  • Remote
  • Mid Level
  • Mar 7, 2023


People who get IT

Citrix DaaS Engineer
The System Engineer – Endpoint is responsible for participating and leading Citrix DaaS related projects and implementations along with providing consultative support across the enterprise environment. The System Engineer – Endpoint is responsible for the integration, operation, implementation and optimization of CDW’s Citrix computing environment. The System Engineer – Endpoint must have experience with managing Citrix DaaS systems in a Citrix Cloud environment, including the ability to manage inventory, distribute software, operating system configuration, settings, and security management.


Key Areas of Responsibility

Install, configure, maintain, support, and fix Citrix DaaS operating systems, and related software.
Maintain technical documentation for CDW’s client computing infrastructure.
Execute and optimize processes to ensure the highest level of efficiency.
Identify environment issues and make recommendations for improvement, including emerging desktop technologies.
Ensure the highest levels of systems and infrastructure availability while supporting, installing, and maintaining all infrastructure and related software for full end-to-end Citrix DaaS environment.
Performs other related duties and participates in special projects as assigned.
Serve as a technical SME to resolve escalated tickets timely, including evening and weekend hours as necessary.
Ensure proper patch and Microsoft update levels on Citrix DaaS computing hardware and software.
10% travel required.
Education and/or Experience Qualifications

High school diploma or equivalent
3-5 years of Information Technology Engineering experience
Required Qualifications

Experience installing/upgrading/managing Citrix systems
Solid understanding and working knowledge of the appropriate client operating systems and physical hardware.
Consistently able to balance multiple priorities and adapt to the changing needs of the business while meeting deadlines.
Excellent verbal and written communication, as well as organization and documentation skills with the ability to effectively communicate technical information to a non-technical audience.
Proactively collaborate cross-departmentally on projects as well as in team meetings.
Functional knowledge of scripting (PowerShell preferred).
Ability to work late hours based on business need and to be on-call if issues should arise.
Strong attention to detail with demonstrated resourcefulness and critical thinking skills.
History of building and maintaining productive cross-departmental working relationships.
Citrix DaaS experience.
Strong demonstrated experience in end-user device technologies, security tools, desktop deployment and annual refresh strategies and utilities related to the Citrix DaaS environment.
Knowledge of networking hardware, software, and storage solutions demonstrated by the ability to troubleshoot issues in a Citrix environment and customize advanced settings inside Citrix DaaS.
Preferred Qualifications

Bachelor degree in Information Systems, Computer Science, a related field or the equivalent working experience.
Windows 10/11 support experience.
Functional knowledge of Microsoft device and application management using MECM/Intune
Functional knowledge of Jamf Pro
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.

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