Senior Technical Writer

  • Full Time
  • Remote
  • Entry Level

Website chronosphereio Chronosphere

Take back control of your data

About the role:

We’re seeking Senior Technical Writers to plan, create, and maintain Chronosphere’s user-facing documentation. This position includes both open source and commercial software. It spans on-premises software, SaaS applications, APIs, and developer productivity tools. Our end-user audience is technical professionals who are building and operating microservices-based software architectures, and includes software developers, site reliability engineers (SREs), and observability teams.

You will:

Collaborate with Chronosphere staff and open source community members to create, merge, and maintain product documentation.
Ensure content uses best practices in information architecture for organizing data.
Provide effective and timely reviews for content created by others, based on relevant style guides.
Understand the technology and features of the development groups to which you’re assigned.
Create or improve user interface text and microcopy, such as field labels or error messages.
Contribute process changes that help the organization build its culture and support industry best practices.
Communicate effectively and professionally with other team members, and be a stable counterpart for other teams.
Act as the technical writing lead for assigned groups.

You have:

Excellent skills in grammar, documentation structure, and effective information architecture.
Experience with documentation as code (we use Git, GitHub, Markdown, MDX, and Hugo).
Skills or familiarity with some of the following:
Observability tools and open-source software.
A rapidly scaling start-up environment.
Docker, Kubernetes, Amazon Web Services (AWS), and Google Cloud Platform (GCP).
Documentation linting and testing (such as Vale), automation, and CI/CD processes for documentation.
An understanding of developer and technical audiences.
Enough Linux familiarity to install and run our products locally. You don’t need to be a technical expert, but you do need to be able to follow your own documentation and know that it works.
Capacity to work remotely, especially in collaboration with others across countries and time zones.

Our benefits:

Health Insurance Coverage
Free Lunches
Unlimited Vacation Time
Competitive Salary
Stock Options
And More

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