About the role
In this role, you will work with the engineers and executives in DevOps, SRE and development teams across different customers to architect their observability processes and systems. You will not only advise the customer teams in their architecture and design of Chronosphere platform, but will act as a best practice advisor in their observability goals.
In this role you will
Interface with the customer’s executive and leadership teams to understand the technical goals and business objectives related to their observability processes, design their Chronosphere implementation to best fit those requirements, and correlate the technical success criteria to the business requirements.
Work with the customer’s technical teams to analyze and understand current monitoring, metrics and observability practices and processes, design and guide the implementation of the optimized Chronosphere setup for integration, scale and repeatability.
Document, share and get the necessary customer approvals for the detailed design and architecture.
Document and share the different learnings, customer processes and solutions with relevant internalChronosphere teams and contribute to the product design.
Build out internal reference architecture and design docs, and an advanced technical knowledge base.
Work closely with pre-sales and other post-sales teams to ensure that Chronosphere customers are successful and experience a high level of customer satisfaction with the solution.
BA/BS degree in Computer Science or a relevant field
5+ years of experience with DevOps, monitoring or related domains.
Direct hands-on experience with Docker, Kubernetes, AWS, GCP, Azure or other modern cloud native technologies and platforms
Good to have prior experience with monitoring or observability tools (New Relic, Datadog, Prometheus, Grafana, Splunk, etc)
Experience delivering custom solutions to customers of all sizes, whether internal or external .
You are a perpetual learner, detail-oriented and analytical, with excellent written and verbal communication skills.
Willingness to travel up to 25% if onsite customer engagement returns to normal.
If you have been an operator building devops and observability solutions with an enterprise without customer facing experience, you are welcome to apply.
Nice to have
Proficiency with the command line , basic UNIX troubleshooting skills
Prior experience at a SaaS vendor and in managing the entire customer life cycle including renewals.
Prior experience with monitoring or observability tools (New Relic, Datadog, Splunk, etc)
Health insurance coverage
Unlimited Vacation time
To apply for this job please visit grnh.se.