Technical Writing Manager

  • Full Time
  • Remote
  • Management

Website chronosphereio Chronosphere

Take back control of your data

About the role:

We are seeking a leader for our technical publications team. We strive to have the best documentation in the industry. You will take us there.

You will build and lead the team of technical writers that documents our software. You will orchestrate our overall technical content strategy, in concert with stakeholders across the company: UX, product, education, customer success, and technical marketing.

You Will

Grow our technical writing team to scale with our product and development teams.
Manage, coach, and mentor the team.
Own the overall technical documentation outcomes.
Deliver best-in-the-industry documentation.
Drive the information architecture for our technical content.
Provide core content for delivery via education, technical marketing, and the product itself.
Manage documentation projects and deliverables.

What You Will Achieve

In your first 30 days, you’ll dive deep into the product, the existing documentation, and in-flight development projects. You’ll meet our existing customers, ride along on end-user interviews, and learn your audience. You’ll take on day-to-day management of our existing team of one. You’ll connect with your constituents, especially UX, customer success, education, and technical marketing.

Within 3 months, you’ll drive the hiring process to grow the team. You’ll shape the process we use to connect development projects to the technical writers.

You Have

5+ years of experience managing technical publications teams.
A track record of delivering documentation for software with agile processes and tight feedback loops.
A history of success in a high-growth startup environment.
An obsession with getting the little details right.
No fear of diving deep into the world of cloud native monitoring: Docker, Kubernetes, and Prometheus.
A strong background of collaborating with recruiting, making hiring decisions, closing candidates, and building a diverse and inclusive team.

Our benefits:
Health insurance coverage
Free lunches
Commuter Benefits
Unlimited Vacation time
Competitive Salary
Stock options

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