Service Operations Analyst

  • Full Time
  • Irvine, CA
  • Feb 15, 2022

Website CrowdStrike

We Stop Breaches

At CrowdStrike we’re on a mission – to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Because of that we’ve earned numerous honors and top rankings for our technology, organization and talent. Our culture was purpose-built to be remote first, and we offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivaled technology with a team that makes a difference every day, let’s talk.

About the Role:

As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. You will develop proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business.

As a Services Operations Analyst, you will be accountable for:

Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business
Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities and engagement analytics
Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals
Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents
May support process improvement efforts and system automation efforts within CrowdStrike’s Services business
May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc.
What You’ll Need 

2+ years experience in an operations or business analysis role
Bachelor’s preferably in Finance, Accounting, Business Management or related field
Must work effectively at a distance
Strong organizational skills with the ability to handle multiple tasks at once
Demonstrated project management experience

Bonus Points 

English language skills – exceptional written and verbal communication
Proficient with Microsoft Excel
Strong working knowledge of a professional services firm preferred
Adept at communicating timelines and expectations to large team
Experience with any of the following systems/programs is a plus: Jira/FinancialForce/Salesforce/NetSuite/SurveyMonkey
Benefits of Working at CrowdStrike:

Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
A variety of professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats
We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law

Tagged as: Operations, statement of work

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