Project Manager – Payments (Remote)
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC–and every type of organization in between–we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
As a Project Manager – Payments, you are responsible for the accelerated execution of Payments product conversions and launches. You will be responsible for managing complex electronic payments conversion projects and for delivering error-free payments configurations to our customers. You will work closely with our Boarding and Applications Team, our software implementation teams, and our Credit and Risk Team to ensure launch commitments are not only met, but also exceeded.
You will report to the Team Lead, Implementation and Merchant Support.
In your day-to-day, you will also:
Manage complex credit card and ACH implementation projects for software customers
Provide clear and concise project communication – both written and verbal.
Ensure the following: Project methodologies and project delivery processes are strictly followed.
Proper system setup and configuration
Card brand regulations are followed
Processor requirements are followed
Custom development requirements are satisfied
System integration is aligned to meet customers’ business objectives.
Identify potential processing risks and proactively communicate internally and externally
Manage escalated issues to provide exceptional merchant experiences
·Overperform through routine analysis of KPIs and ongoing processes improvement
Build and promote a positive and collaborative culture across Payments teams
Contribute to team documentation, SOPs and creation of best practice documentation
Maintain a thorough understanding of processor/vendor products, platforms, and systems
Serve as a Daxko Payments products and services expert
Follow all organizational compliance policies and standard operating procedures
Consistently exceed team weekly, monthly, and quarterly key performance indicators.
Two (2) years of Customer Service experience
One (1) year of experience working with credit card/ACH processing and/or fintech companies
Demonstrated expertise in project management
Demonstrated ability to effectively manage complex financial projects
Exceptional customer service skills including patience and empathy, with a demonstrated ability to effectively manage customer escalations
Consistent exceptional performance versus key performance indicators
Demonstrated expertise in Daxko’s payments-related products and services
A proven ability to build strong collaborative working relationships with business partners
Excellent communicator able to convey complex ideas succinctly
Critical thinking and problem-solving skills
Strong computer and multi-tasking skills
Ability to work as a valued teammate, manage time effectively, prioritize and take initiative
Ability to work effectively in a fast-paced, high-volume environment
Strong attention to detail
Bonus points for:
Project Management Professional (PMP) Certification
Familiarity with Fiserv Merchant Services and other processing environments
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
All your information will be kept confidential according to EEO guidelines.
To apply for this job please visit smrtr.io.