Website Support Specialist
Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC–and every type of organization in between–we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
The Website Support Specialist is responsible for responding to tickets regarding content updates for existing customer websites. This position also updates website content on customized WordPress templates for Daxko customers (including text and image updates).
The Website Support Specialist reports to the Website Development Manager.
Use Photoshop, basic HTML and CSS, and WordPress to modify themes, pages, and page elements
Work within a multisite environment to manage and maintain client websites
Coordinate with clients to get changes up in a timely manner on their managed WordPress site
Proofread & edit website content as needed or as directed by the customer
Assist customers and the Website Team with the troubleshooting process for problem tickets
Build landing pages for digital marketing campaigns
Act as overflow for the Associate WordPress Designers
Evaluate website load times and troubleshoot if necessary
No Travel Required
No Budget Responsibilities
Note that these requirements are representative, but not all-inclusive, of the duties required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Basic understanding of multisite environments.
Strong organization and planning skills.
Excellent verbal and written communication skills.
Comfortable learning, using & teaching complex software programs.
Significant time spent on phone/online sessions with customers.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Knowledge of digital marketing concepts (e.g. content, email, SEO, PPC, social media).
Experience with WordPress (preferably with Avada).
Experience creating and editing small business websites.
Reliable, strong work ethic and ability to work independently.
Strong organization and time management skills.
Excellent verbal and written communication and customer service skills.
Ability to effectively and independently manage complex and/or difficult client situations.
Six (6+) months building on WordPress
Six (6+) months of HTML and CSS experience
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
The targeted salary range for this position is low to mid $40,000s and will be commensurate with experience.
We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments
All your information will be kept confidential according to EEO guidelines.
To apply for this job please visit smrtr.io.