UX Researcher

Website Dealerware LLC Dealerware LLC

Dealerware LLC

About Dealerware: 

Dealerware is modern fleet management for the modern retailer. We are proud to be one of the hottest software companies in the automotive sector. By combining a modern-approach with fresh design thinking, Dealerware’s industry-leading SaaS platform enables best-in-class fleet management and mobility for top automotive dealerships and manufacturers. Three years ago, we burst onto the scene with a promise to reduce costs and elevate the customer experience at automotive dealerships.

Dealerware currently manages fleets for 28 automotive brands and 10 of the top 10 dealer groups in the country. With a recent expansion into international markets, our growth trajectory continues to be within the top 1% of SaaS businesses. Across the automotive ecosystem, there are hundreds of billions of dollars at stake. And we’re right in the swell of it.

Dealerware is looking for an experienced UX Researcher to join our growing team and contribute to building out our core research function. This individual must be passionate about people with an established record of conducting research across different methodologies with clear applications to business problems. We are looking for a strong individual contributor who will work closely with product management, engineering, design, customer success, data science, and our small team of UX researchers to co-create and drive a culture of curiosity and experimentation.

As a UX Researcher, you will:

●      Identify key research questions and objectives in partnership with product, design, customer success, marketing, and engineering teams to recommend the best research method to answer the question at hand.

●      Formulate, develop, and execute multiple generative and evaluative research methods that span from “in the wild” research/ethnographic studies, remote usability studies, persona development, and survey creation.

●      Create and communicate a deep understanding and empathy for our customers across the organization.

●      Execute research projects from start to finish, including developing a research plan, recruiting, moderating, analyzing results, and presenting findings.

●      Educate teams on how to incorporate user research to support evidence-based product and design decisions.

●      Proactively identify opportunities for future product development or opportunities in existing products by utilizing your toolkit of UX research methods.

●      Keep up with the rapidly evolving field of UX research, consistently bringing new ideas to the team.

●      Translate research findings into clear business implications and drive increased interest in research through presentations and events.

●      Effectively share research results and ensure they are easily accessible by all cross-functional stakeholders.

About you:

●      Experienced with creating research artifacts (e.g., surveys and questionnaires, interview/moderator guides, cognitive walkthroughs, usability studies, contextual inquiry, personas, etc.).

●      Have hands-on experience with user insights and trends research, iterative prototype evaluation, concept testing, user testing, and field research.

●      Are masterful at managing and prioritizing multiple research projects across cross-functional teams according to schedule, resources, and opportunity constraints.

●      Thrive on influencing, guiding, and teaching others about the value and importance of user-centered design thinking and research.

●      Experienced with agile software development and how UX research fits within the framework.

●      Skilled at facilitating remote moderated and unmoderated research studies.

Required Qualifications:

●      Bachelor degree in Social Sciences, HCI, Cognitive Psychology, Anthropology or similar field or equivalent work/portfolio experience

●      3+ years experience conducting user research for B2B/B2C SaaS, web, and/or mobile products

●      Excellent communication, presentation, and negotiation skills, both oral and written

●      Insatiable curiosity

Even better if you have:

●      Experience with user research tools like User Testing, Dovetail, Miro, and Airtable

●      Skills for digging into product analytics to identify areas of opportunity (Gainsight PX, Google Analytics, etc.)

●      Experience and/or passion for the automotive or mobility industry

Dealerware offers you:

●      Competitive base salary with bonus incentive eligibility

●      Full benefits (medical, dental, vision, 401K) + FREE telehealth (includes therapy visits)

●      Training for all employees provided in Udemy

●      Unlimited paid vacation policy

●      100% remote work (during COVID). Hybrid model anticipated post-COVID (mid-year 2022) Can be predominantly remote.

●      Modern office and a dynamic team in downtown Austin with free parking

●      Friendly, small company environment with a progressive culture and flexible hours

●      Backed by Audi, a 111-year-old automotive industry leader

●      Semi-flat organizational structure that ensures your influence on products we build

●      Discounts on Silvercar rentals and participation in an Audi Lease Program

Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Dealerware’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. **We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

To apply for this job please visit jobs.lever.co.