Technician IV

Website Department of Regulatory Agencies- Division of Professions and Occupations


The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment.

The Prescription Drug Monitoring Program (PDMP) work unit is reflective of organizational changes made in an effort to ensure effectiveness, efficiency, and consistency in board and program processes and elegance in the contributions of DPO to the regulatory environment in our state. The PDMP work unit supports the Deputy Division Director of Legal Affairs and the Deputy Division Direction of Programs. This position focused on the Division’s risk-related legal obligations as it relates to the regulation and oversight of the PDMP (a powerful tool for prescribers and dispensers to help reduce prescription drug misuse, abuse, and diversion). The PDMP work unit helps prescribers and dispensers make informed decisions when considering prescribing or dispensing a controlled substance to a patient. The PDMP work unit ensures the integrity of the PDMP’s highly confidential data while enforcing statutory standards for reporting and accessing the database.

Position: SJA 9811/9812

This position assists with implementing the objectives of the PDMP work unit. This position’s main goal is to assist start and maintain the RxCheck connection for integrations. The position plays a key role in capacity planning, troubleshooting, and providing technical support to the PDMP’s over 45,000 users. This position will assist with in-state and nonresident pharmacies who submit daily uploads into the PDMP, outside vendors who operate the PDMP, and the public regarding the PDMP, confidentiality requirements, and statutory reporting and access requirements. This position manages access to the program through user administration of the PMP AWARE web portal and through the RxCheck hub through integrated, Application Programming Interface (API) connections to the database. This position ensures pharmacies submit controlled substance prescription data to the program in accordance with statutory requirements and works closely with the state’s PDMP vendor to identify and implement system enhancements, as needed.  The position serves as the technical expert for all matters related to PDMP integration, research using PDMP data, best practices, technology (i.e. PMP Aware, PMP Clearinghouse, PMP Gateway, RxCheck, Electronic Health Record Technology, Health Information Exchange Technology, Data Sharing and Exchange Hubs), and PDMP education and outreach.

Duties include, but are not limited to:
Ensuring that statutory requirements are met by all PDMP users and those required to use the PDMP;
Analyzing utilization data to assess, evaluate and resolve technical issues to ensure optimal system performance;
Working with other state PDMPs to expand and maintain inter-state data sharing through multiple inter-state hubs, including RxCheck, and reviews and makes recommendations to approve or deny requests for integrated access to the PDMP for both in-state and out-of-state healthcare organizations and pharmacies to the Pharmacy/PDMP Senior Program Director and Division senior management;
Generating and delivering unsolicited reports (also known as push notices or patient alerts) and prescriber scorecards to affected practitioners and pharmacies;
Analyzing program data and develops reports to assess various metrics of program success and effectiveness and to provide insights to the Pharmacy Senior Program Director and Division senior management;
Assisting in processing and managing PDMP Integration requests, specifically with the RxCheck Hub, that may come in from healthcare organizations, electronic health records, health information exchanges, and individual providers and pharmacies;
Assisting with review and monitoring system contracts with outside system vendors that service the PDMP and when issues arise, reports contractual violations or issues to the and PDMP Senior Program Director, the Division’s Fiscal, and Compliance Director;
Assisting the Pharmacy/PDMP Senior Program Director, PDMP Administrator and PDMP Program Analyst in promoting PDMP integration with other health information systems and to advance the Division’s and broader state government’s efforts to increase utilization of the PDMP by reducing technological constraints and barriers to access;
Assisting the Pharmacy/PDMP Senior Program Director, PDMP Administrator, PDMP Program Analyst, and the Division’s External Affairs team to develop and implement communication efforts (e.g. telephone town halls, email blasts, flyers and brochures, webinars, annual reports, and in-person meetings). The communication topics are statutory requirements, best practices, and RxCheck Integration for a variety of audiences including health care practitioners and healthcare organizations.


MINIMUM QUALIFICATIONS (MQs):Four (4) years of professional* work experience performing technical support work, including all of the following:Using software applications and databases to provide support across multiple program areas, including troubleshooting user issues related to systems and processing system requests;
Experience in the implementation, integration and/or management of databases, software, and systems;
Developing analytical and query reports.
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.  Part-time experience will be prorated.

SUBSTITUTIONS: Graduation from an accredited college or university with a bachelor’s degree in business, business administration, computer science, computer information systems, public administration, or in a field of study directly related to the work assignment may be substituted for two (2) years of the required experience.
Preferred Qualifications:Bachelor’s degree in business, business administration, computer science, computer information systems, public administration, or in a field of study directly related to the work assignment;
Experience writing structured, professional legislative reports that are clear and concise;
Experience with PDMP administration, and/or experience and knowledge of PDMP system architecture;
Experience managing electronic health records;
Experience with epidemiology and statistics;
Experience managing the internal operating systems for a pharmacy;
Experience implementing new technological and system-based initiatives;
Experience managing, tracking, organizing, analyzing, and reporting out on data and metrics, including current and ongoing trends, potential areas of risk, etc.;
Experience educating customers/consumers, including providing them with accurate, thorough, and easily understandable information regarding their potential avenues for action and/or recourse;
Experience developing new processes and identifying new methods to streamline existing work processes for efficiency and accuracy.
Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):Ability to provide well-researched recommendations to superiors;
Demonstrated ability to apply facts in a case to laws, rules, and policies in order to determine if an entity is in compliance;
Demonstrated oral and written communication skills in order to effectively explain requirements in a clear, concise, and understandable manner;
Demonstrated attention to detail in order to evaluate documents;
Critical thinking and the ability to analyze and apply information;
Organizational and time management skills, including the ability to work independently to prioritize tasks, manage a heavy workload, and meet strict deadlines;
Ability to conduct research and gather pertinent information;
Ability to handle sensitive and/or highly confidential information in a professional and ethical manner, and in accordance with state and federal laws;
Accountability for work product and attendance;
Ability to accept and apply constructive criticism, and take ownership of mistakes and improve from them;
Ability to collaborate effectively with various stakeholders, including but not limited to peers, staff, board members, members of the public, internal and external customers, and division leadership;
Demonstrated interpersonal skills and the ability to work well within a team;
Ability to read, understand, and apply rules, policies, and statutes to ensure compliance;
Positive attitude and demonstrated ability to remain patient and compassionate when dealing with difficult customer interactions;
Demonstrated customer service skills, including the ability to use de-escalation techniques;
Strategic thinking, including the ability to identify emerging issues, anticipate trends, and provide recommendations on strategies to minimize risk impacts;
Ability to adapt to changing work assignments;
Demonstrated knowledge of the Pharmacy Practice Act, principles of data analytics, Centers for Disease Control, Drug Enforcement Administration, and Federal Drug Administration rules and policies;
Professional demeanor;
Proficiency in the use of PC software applications including Microsoft Office (Access, Word, Excel, Google Suite, etc.).
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.The successful passing of a reference check and/or, if required, a background check. A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
This position requires the ability to travel up to 10% of the time, including staying over weekends when required; and the ability to transport equipment, including, but not limited to, laptop computers, printers, manuals and supplies.
Effective September 20, 2021, employees will be required to attest to and verify that they are fully vaccinated for COVID-19, or, submit to twice-weekly serial testing. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination, or begin twice-weekly serial testing for COVID-19.
Testing will take place in-person/at home/TBD and will be considered paid work time.
Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the State of Colorado’s Public Health Order and guidance issued by the Colorado Department of Public Health & Environment.


PLEASE READ – Required Application Materials

Interested individuals must submit the following online:

1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or “see résumé,” “see attachment,” or “see addendum” statements, will not be accepted in lieu of a completed application form.

2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and ‘’ addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.

3. A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.

Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.

Veterans’ Preference: Candidates who wish to assert Veterans’ Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.

PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and
we encourage candidates from all identities, backgrounds, and abilities to apply. The State
of Colorado is an equal opportunity employer committed to building inclusive, innovative
work environments with employees who reflect our communities and enthusiastically serve
them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

DORA is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable
accommodation requests related to employment, including completing the application
process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require
reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at or call (303) 894-2441.

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

HOW TO APPLY: Thank you for your interest. Submit an on-line application by clicking the link below or submit a State of Colorado Application for Announced Vacancy and all supplemental questions according to the instructions provided below. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed above.

Only online applications will be accepted for this position.

Thanh Pham:

METHODS OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.