Lodging Partner Associate II
Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Service Operations contract center team.
The Service Operations Team provides information, support, and training to our valued property partners and internal Expedia sales teams. With teams in more than 35 locations around the world, we are passionate about fast and effective operations with our primary goal of providing resolution the first time, every time. We value learning and development and invest heavily in our groups to provide an extraordinary environment for growth and the ability to pursue your career dreams.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
What you’ll do
Enthusiastic customer service for global inbound/outbound phone support
Dedicated and compassionate in handling raised issues and working closely and professionally with other departments for the best resolution.
Versatile in handling multiple software programs while conversing with all types of support staff.
Bold in maintaining and promoting excellent client relations by handling prompt and accurate responses to email and phone communications.
Strong, dedicated follow-up skills and being able to administer and support Travel Policies.
Maintain strong vendor relations with a positive attitude and outgoing nature.
Adhere to defined procedures, standards and performance expectations.
Analyze, diagnose and deliver known solutions to complex challenges.
Who you are
Proficiency in English language.
High School Diploma. Some college preferred.
Experience in customer service-oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Familiar with accounting terms and further financial operations will be an asset.
To apply for this job please visit expedia.wd5.myworkdayjobs.com.