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Solutions Engineer

  • Full Time
  • Remote

Website Halla

Taste intellegence

About Halla

Imagine you had the power to predict what a shopper would want before they knew they wanted it. Halla is the world’s only human preference engine designed specifically for grocery.

In 2016, Halla was formed to help grocers better understand and answer the fundamental human query, How do people decide what to eat? Today, Halla’s industry-leading Taste Intelligence engine helps shoppers intuitively find the grocery items they want while increasing basket size and shopping frequency.

 

Our team and advisor experts have diverse and deep backgrounds in data science, AI, food retail, CPG, and grocery making us uniquely qualified to be the resource for digital transformation in the grocery industry.

 

We believe that our technology should enchant the shopper, reduce friction and increase sales for the grocer, and ultimately spark curiosity and wonder for both.

 

About the Role

As our first Solutions Engineer hire, you will be at the forefront of helping customers recognize the value of Halla via pre-and post-sales support while helping identify solutions that grow Halla’s reach. You will be responsible for the technical relationships with our customers and prospects and you will partner with Halla sales and internal developers to identify, communicate, and develop solutions to meet customers’ business needs. You must know Halla Solutions inside and out and be able to build on the technology to solve business needs for levels of customer organizations from technical contributors to executives.

 

We’ll want you to recognize features that would open up new opportunities or increase revenue for Halla and envision how we might address new client needs as part of our sales process. You’ll also be guiding customers through onboarding and acting as support through their integration. You are the technical resource for Halla customers and our sales team.

 

Responsibilities

 

Pre-sales

Identify customer business requirements and match them to Halla product features or potential customizable capabilities
Organize, coordinate and execute Demos/Proof of Concepts projects and assist in delivery
Ensuring customers and prospects take full advantage of the Halla product by answering any technical product questions, helping them integrate Halla with their existing development tools and workflows, and educating them on implementation and usage
Meeting customers on-site, serving as a customer’s technical point of contact and building relationships with key decision-makers
Learning about customers’ successes and challenges, sharing customer feedback within Halla, and advocating for customer interests
Assess technical feasibility, timeline, budget & constraints
Setup best practices & processes to improve sales support and knowledge across the team

Post-Sales

Manage Customer onboarding, customization, and support
Work with internal Halla systems/processes to configure new clients and manage data integration
Work with Halla architects to improve the customer experience
Prepare and coordinate an A/B test for clients using the Halla services
Deliver specific analytics, insights, and performance metrics at regular intervals to Halla clients
Perform all integrations and work with in-house developers on optimizing the client’s delivery of Halla services
Act as liaison between sales and development team to best meet customer needs
Communicating customer feedback and perspectives to appropriate teams to be considered in product strategy
Setting up prospects & customer permission, generating API keys, and general customer integration steps (role description)
This role “owns” the client-tech interaction from beginning to end of sales cycle; this includes prepping and production of custom-interface demos and manipulating client data to match Halla schemas

Qualifications:

3+ years client-facing, technical solutions experience
Experience solving complex business challenges with external stakeholders
Experience selling cloud-based SaaS solutions
Very comfortable using GCP and other cloud platforms as tools
Ability to quickly solve technical and business-related challenges
Demonstrable history doing integrations
Competent in Java, Python, JavaScript, SQL, HiveQL, and CSS
Very comfortable with supporting enterprise-level customers through integrations & customizations
Interface and data integration experience is a must
Able to relate technical concepts to both prospects & customers of all technical backgrounds
Comfortable developing custom customer-facing features
Experience in coordination, design, and analysis of A/B testing with customer applications
Comfortable using BI tools to deliver customer insights
Excellent verbal and written communication skills
Comfortable integrating with technology you may not be an expert in (such as MQ, TypeScript, .Net, COBOL, etc.)
Ability to travel up to 50% time (regionally and internationally)
Must be legally authorized to work in the United States

Tagged as: client facing, cloud computing, integration, java, saas

To apply for this job email your details to Careers@halla.io