HPE GreenLake Field Customer Success Business Leader
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Now more than ever, corporations need to move faster and adapt quickly to change. HPE GreenLake brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations. In addition, HPE GreenLake delivers public cloud services and infrastructure as-a-service for a variety of workloads – on premises, fully managed in a pay-per-use model at the edge, in colocations, and in customers’ data centers. With HPE GreenLake, corporations will be able to transform their cloud-native and non-cloud native applications, create essential data and speed insights for teams to use effectively, and free up their staff to better address other business needs.
Reporting to the Global Head, WW GreenLake Customer Success, the Field Customer Success Business Leader will be responsible for developing and maintaining strategic partnerships with Geos and selected HPE Partners, understanding their business goals, and partnering with them throughout their Customer Success maturity growth journey. This individual will be accountable for the strategic leadership, engagement profitability and delivery excellence of the assigned Geo and stakeholders. As a trusted advisor, this individual will engage in operational, strategic, and readiness aspects with all assigned Geos. Aspects are, but not limited to, Adoption, Expansion and Consumption strategies, Training & Enablement readiness, Customer Success Platform usage and adoption, and business operations.
Primary roles and responsibilities are:
Be the WW focal point on Customer Success field business interlock and operations for assigned Geos.
Guide Geos on engagement processes and best practices for the top tier accounts segments (Top, Rising Stars, Enterprise)
Manage and track Customer Success maturity for all assigned Geos. Some metrics are, but not limited to, total number of trained CSMs, adoption levels of global methodologies, tools, playbooks and journey maps, and effective customer engagement strategies
Partner with GreenLake Global Sales Operations and HR teams to effectively design Customer Success performance incentives and other MBO-based compensation requirements and execution.
List and prioritize assigned Geo ongoing requirements
Lead the Customer Success community activities for assigned Geos
Drive Customer enablement programs with selected Partners
Qualifications and Education Requirements
10+ years of minimum experience in Cloud-based solutions and platforms, IT-based Managed Services solutions (e.g. IaaS, PaaS, SaaS) or equivalent
6+ years in a Customer Success/Client Management role or similar customer-facing function
Well versed on On-premise and Cloud services (Datacenter, Azure, AWS, GCP)
10+ years of experience in two or more of the following technology workloads or disciplines:
SAN HANA & Database Platforms
Virtual Machines and Containers
Machine Learning and Big Data
Data Backup and Data Protection
High Performance Compute
Storage and Data Management
Networking (Edge, Datacenter, IoT)
VDI (Virtual Desktop Infrastructure)
Data Governance, Compliance and Management
Proven track record of building strong customer relationships at all levels of (C-level, VP, Directors, CTOs, etc..)
Demonstrated success managing large, complex projects as well as matrix organizations
Established leadership experience and ability to lead others to consensus
Strong ability to understand and translate business goals into actionable and measurable initiatives
Excellent written and verbal communication skills in emails, phone calls, presentations and internal meetings
Proven ability to present complex ideas in an accessible and engaging way
Exceptional organizational, analytical, and detail-oriented thinking skills.
Trustworthy co-worker and team player, with a strong passion for exceeding customer expectations
Excellent problem solving, conflict resolution and program management skills, with a focus on translating business requirements into technological solutions
Master or bachelor’s degree in management, business, or relevant field study required
Travel required – 40% or more
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
To apply for this job please visit careers.hpe.com.