Tridium Technical Support Specialist

Website Honeywell

Honeywell changes the way the world works.

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isnt just about developing cool things. Thats why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Tridium, inventor of the Niagara Framework, is the world leader in platform software for building device to enterprise solutions serving the markets for building control, industrial automation, energy information systems, and IoT applications.

We are seeking a self-motivated qualified professional to join our Technical/Developer Support team who has experience in troubleshooting software used in energy, security, industrial and commercial automation industry. Experience or knowledge of Niagara/Sedona Frameworks will be a plus but not a must, training will be provided.

Responsibilities Include:

Provide technical and developer support via phone, e-mail and remote access/diagnostics for Niagara based hardware and software solutions. Manage priorities and document all support inquiries in the Customer Relationship Management (CRM) database in a clear and concise manor.

Follow up to ensure issue resolution and customer satisfaction. Perform root cause analysis on support incidents. Identify and document issues and trends. Apply software maintenance releases and updates for customers via remote access.

Provide Niagara Developer support. Assist developers in design of appliances and custom applications. Tasks involve reviewing customer code to ensure compliance with Niagara standards and practices. Help developers learn and use Niagara APIs to create the best possible design.

Create, edit and review technical documentation for new releases and new products. Create and review knowledgebase content.

YOU MUST HAVE

Bachelor’s degree in Engineering or Computer Science.

WE VALUE

Experience designing and/or developing commercial or industrial controls applications
Experience with direct customer interaction
Knowledge of open industrial and commercial controls communication protocols
Troubleshooting experience involving Microsoft Windows products, Linux and TCP/IP Networking
Experience with mark-up languages, HTML or XML
SQL database experience
Experience with Niagara Framework a plus
Web site design
Graphic Art design
High level of customer service experience and aptitude including: the ability to communicate and show patience with technical and non-technical customers, active listening and inquiring skills to understand problems, proactively following up with customers to ensure complete problem resolution and customer satisfaction.

 

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

To apply for this job please visit careers.honeywell.com.