Renewals Manager

Website hopin Hopin

Create Virtual Events People Love

At Hopin, we’re reimagining virtual events.

As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene, learn, and interact face-to-face online. We’re spearheading the innovative technology that is enabling people to gather online like never before.

Our mission is simple: better connections for a better planet.

We believe in events without limits, but events that are sustainable and accessible to everyone—and fun, too! To do this, we need passionate builders and storytellers to join us. Do you love people and technology and the magic that happens when they converge at scale? Do you have the skills and experience we’re looking for to better serve our clients? If so, we’d like to meet.

We’ve been recently funded by a16z, General Catalyst, IVP, Accel, DFJ Growth, Northzone, Coatue, Tiger Global, Salesforce Ventures and many other high profile investors.
The Role

Hopin is seeking a Renewal Manager who is passionate about making our customers successful by demonstrating the value of our products and partnering with them to achieve their goals. The ideal candidate is experienced in contracting, is goal-oriented and data-driven, and more importantly, is focused on creating an incredible experience for all of our customers.

Responsibilities

Be a founding member of our global renewals organization driving the retention of our customers
Drive renewal opportunities, forecast, negotiation, and closing on-time contracts while maintaining accurate notes and account details in our CRM
Collaborate on building and iterating on our renewals process to support our customers
Manage accurate and consistent renewal outreach via email and outbound call activities
Leverage product usage data and GTM insights to accurately assess our customers’ health and risk profiles; drive playbooks to mitigate customer risk
Identify potential expansion opportunities and partner closely with Sales and Customer Success Management to close them
Escalate difficult customer conversations across GTM and company leadership to ensure customer success
Gather voice of customer insights based on renewals conversation and share with GTM, Product, and company leadership to support the growth of Hopin

About You

3+ years experience in Renewals, Account Management, or Sales role
3+ years experience working in SaaS
4+ years experience in customer facing role
Demonstrated success in renewals
Proven track record of success making data-driven decisions and leading complex customer relationships
Outstanding written and verbal communication skills, with excellent executive presence
Exceptional organization skills – you’re used to juggling multiple priorities
Demonstrated success partnering with cross-functional teams across GTM and Product roles

Nice to Have

Previous experience in Customer Success, Account Management or equivalent role
Previous experience working in the events industry
Previous experience with a video platform
Experience working at an early stage, fast-growing startup
Experience with Salesforce

The Offer

Competitive salary
Fully remote, global team
Flexible schedules
Laptop assigned, Mac or Dell (Windows)
$800 USD for Home-Office set up
$1500 USD for Learning & Development

At Hopin, we’re committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn’t just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.

To apply for this job please visit grnh.se.