Software Engineer ll – Tier lll Support

  • Full Time
  • WA-Seattle
  • Mid Level

Website NanoString

Become a Part of the Spatial Biology Revolution

Who We Are:

NanoString Technologies (NASDAQ: NSTG) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections.  Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process.  We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.

Our purpose is to Map the Universe of Biology.   We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life.  We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition.  In addition to a pioneering spirit, we value:  Grit.  Authenticity.  Ambition.  Ingenuity.  Customers.  Join our team!

Job Summary:

The Tier III Support Software Engineer II is responsible for providing escalation support to internal and external customers. This individual is responsible for identifying the root cause of observed defects and working with the appropriate stakeholders to create a fix and/or workaround.

Essential Responsibilities:

Assist internal and external customers with escalated support cases, both in-person and via remote support tools.
Investigate and identify root cause for software defects.
Create clear, complete documentation as well as other quality deliverables including estimations and risk analysis worksheets.
Code and unit test using Visual Studio C# and angular according to software quality procedures
Work with Microsoft Azure Dev Ops for ALM including version control/configuration management.
Create and execute manual and automated unit tests
Review and provide insightful feedback on documentation including software architecture, requirements, design documents, test protocols, operating procedures, project plans, etc.
Participating in department project teams
Requirements:

BS in computer science, electrical engineering or closely related field
3+ years of experience developing web applications using C# and angular
Strong written communication skills and proven ability to thoroughly document requirements, architecture, and design of software systems
Ability to work closely with QA and software test engineers to ensure the quality and robustness of all customer-facing and internal software
Preferred Qualifications:

Networking and/or IT support a plus.
Cybersecurity and/or mobile development background a plus
Experience with ISO 13485 and/or IEC 62304 is highly desired
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.

Accommodations

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com.

To apply for this job please visit grnh.se.