Technical Application Scientist
Become a Part of the Spatial Biology Revolution
Who We Are:
NanoString Technologies (NASDAQ: NSTG) is a leading provider of life science tools for discovery and translational research. The company’s nCounter® Analysis System is used in life sciences research and has been cited in more than 3,800 peer-reviewed publications. The nCounter Analysis System offers a cost-effective way to easily profile the expression of hundreds of genes, proteins, miRNAs, or copy number variations, simultaneously with high sensitivity and precision, facilitating a wide variety of basic research and translational medicine applications. The company’s GeoMx® Digital Spatial Profiler enables highly-multiplexed spatial profiling of RNA and protein targets in a variety of sample types, including FFPE tissue sections. Built on pioneering principles in 2003, NanoString is blazing new trails and exploring new frontiers to adapt to the everchanging landscape and becoming smarter and more innovative in the process. We are dedicated to advancing scientific discovery and providing solutions that can have a meaningful impact in research and discovery.
Our purpose is to Map the Universe of Biology. We enable scientists to answer questions they have always wanted to ask to explore the boundaries of cellular structures and create an atlas of biological interactions that define life. We are relentless in our quest to Catalyze the Next Biological Revolution leading to Advancing the Human Condition. In addition to a pioneering spirit, we value: Grit. Authenticity. Ambition. Ingenuity. Customers. Join our team!
The Technical Applications Scientist (TAS) provides front line technical support to NanoString customers. This individual will support all Life Science products and applications, pre-sales and post-sales, in addition to supporting both customers and colleagues with experimental design, troubleshooting, and data analysis. This individual will be expected to interface with a variety of internal groups including the Field Application Scientists (FAS), Product Application Scientists (PAS), Field Service Engineers (FSE), Sales, Marketing, R&D, Manufacturing, and Regulatory teams. The role provides critical logistical, administrative, and systems support to the broader, global Customer Experience (CX) team.
Provide technical consultation via phone, email and Remote Desktop sessions for customers using NanoString products or interested in using NanoString products
Collaborate with internal R&D, Marketing, Sales, Service, FSEs, FAS and PAS in supporting and resolving complex customer and/or product issues
Evaluation and interpretation of instrument log files to troubleshoot and identify a path for issue resolution
Provide training and experimental consultation to customers who adopt new NanoString technologies and applications in the initial stages of release
Provide post-training support on the instrument, applications and data analysis
Provide feedback to other internal teams: R&D, Product management, etc. for product improvements and enhancement based on customer feedback and experience
Contribute to the development and refinement of the processes used by the global support teams to address the needs of our customers
Interface with Quality and Regulatory teams in fulfilling requirements in the diagnostic space
Assist with organizational and administrative tasks for the global Customer Support Team
Use a Salesforce system to document customer issues and inquiries and provide input into its continual improvement and adoption by the broader global team
On occasion, may conduct seminars and technical presentations to engage in strategic customer communications alongside Sales and Marketing teams
Assist or lead the development of technical information including white papers, technical notes and application notes
Individual may be required to perform lab work, on occasion, when looking to resolve an issue
Ability to work flexible hours in conjunction with worldwide colleagues and customers (US, EMEA and APAC). Attendance to mandatory team meetings and communication may occur outside of normal working hours
A Bachelor’s degree in a Biological or Biomedical engineering field
A minimum of 3 years in a research or technology development capacity role in the biomedical sciences
Strong interpersonal skills
Understanding of scientific instrumentation sufficient for interpreting system log files
Understanding of and experience working in a regulated or medical device environment
Strong analytical and organizational skills exemplified by clear written documentation communicating complex information
Ability to work both independently and as part of a larger cross-functional team supporting complex technologies
Ability to work in a fast-paced environment and able to effectively deal with ambiguity
Ability for potential travel up to 15% of the time
Focused research/academic experience in Immunology, Immuno-oncology, neurobiology, and/or cancer biology
Experience and/or deep understanding of the following: Gene Expression analysis, miRNA, IHC, NGS, Flow Cytometry, RNASeq, QPCR, and Protein Expression assays
Experience in mechanical engineering or biomedical field service
Experience with bio-statistics and computational data analysis
Customer support experience
Previous Salesforce experience
NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.
COVID-19 VACCINATION REQUIREMENT: NanoString has a COVID-19 vaccination policy that applies to ALL U.S. employees (regardless of work location), onsite contractors and visitors except as prohibited by applicable law. As a condition of employment, newly hired employees are required to provide proof of full vaccination within 31 days of their hiring date or have applied for an exemption for which an accommodation can be made. Being fully vaccinated means that an individual is at least two weeks past their final (or only) dose of an authorized COVID-19 vaccine regimen. Exemptions will be considered for medical conditions/disabilities and sincerely held religious beliefs, observations, or practices. For any visitor coming onsite to one of NanoString’s facilities, we must verify that the visitor is fully vaccinated against COVID-19 prior to site entry and visitors must don a face mask at all times when onsite in a NanoString facility.
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