Desktop Support Engineer

  • Full Time
  • IL-Chicago
  • Mid Level

Paypal

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

 

Job Description Summary:

Support service requests and provide support and maintenance within PayPal’s end user computing environment. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

Job Description:

What you need to know about the role

You will support service requests and provide support and maintenance within PayPal’s end user computing environment. You will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

 

Meet our team

PayPal’s Desktop Support team is focused on providing outstanding customer service and delivering technology solutions to enable PayPal’s success.

 

Your way to impact

As a Desktop Support Technician 1 you will install, diagnose, repair, maintain, and upgrade all devices & peripherals (including but not limited to: PCs, laptops, terminals, printers, and conferencing devices) to ensure optimal performance. You will also perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment. In addition, you will handle hardware and application support and issues escalated from the global support desk and global remote teams.

 

Your day to day

In your day to day role you will

Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels
Familiarize end users with basic software, hardware, and peripheral device operation
Take ownership and responsibility of queries, issues and problems assigned to the queue
Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
Work with vendor support contacts to resolve technical issues within the desktop environment.
Complete regular training and process refreshes to ensure you are always compliant to SOP’s and processes to maintain security and consistent services
What do you need to bring

1-2 years experience working with customers either face to face or remote setting
1-2 years of IT work experience
Industry certifications, this can include MCP, MCSE/MCITP etc.
Strong customer service focus
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

To apply for this job please visit paypal.eightfold.ai.