Senior Business Operations Analyst, EMEA

  • Full Time
  • Other
  • Senior Level

Website Salsify

Salsify is a leading commerce experience management platform.

Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. The company’s Commerce Experience Management (CommerceXM) platform serves as the system of record for products, accelerates time to market for products, facilitates cross-team and cross-organization collaboration at scale, and provides the insights needed to continuously optimize product pages across channels. The result is shopper-centric, frictionless, and memorable commerce experiences. Great commerce experiences that are delivered efficiently improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

In May 2021, Salsify acquired Alkemics, and its Supplier Experience Management platform which is used by large scale retailers in Europe to discover, list, and launch products from more than 20,000 brands.

Learn how the world’s largest brands, including Mars, L’Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodations.

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The Business Operations function at Salsify is responsible for defining and tracking business metrics (single source of truth), managing critical business systems, identifying and executing on business performance improvement opportunities and acting as a thought partner to business leaders.

The Senior Business Operations Analyst will be as the effective COO for our EMEA post-sale functions, partnering closely with the professional services, onboarding, and customer success organizations to identify, prioritize and deliver on their operational needs. This individual will blend strategic thinking with on-the-ground execution to enable the team to drive growth and investment strategies. Bringing a deep desire to understand the “whys” in the data and an innate curiosity to problem solve, you will have outsized impact on our teams’ success.

How You’ll Make an Impact:
Drive operational transparency: Build analytics and dashboards and facilitate presentation and review of performance metrics on weekly/monthly/quarterly cadences.
Analyze and surface insights: Monitor analytics and provide insights and recommendations that drive performance improvements across the business (e.g., identify customer risk and growth patterns to evolve journey maps, enable operational performance tracking, design customer feedback mechanisms).
Transform the business: Collaborate with cross-functional teams on data-centric initiatives. Example projects might include: build scalable processes enable new delivery and pricing models, develop operational processes to support new delivery teams and support new products, integrate global services and customer success businesses, design scalable operational processes, etc.
Ensure data quality: Implement regular data, governance and hygiene/quality processes. Proactively maintain high levels of quality, accuracy, and process consistency, and drive improvement.
Near term priority projects are likely to include: Develop integrated operational processes for EMEA professional services and customer success teams, build revenue recognition processes, evolve forecast and capacity models, design and deploy core KPIs for EMEA functions, work with leadership to develop and automate operations.
You’ll Enjoy This Role If You Have:
5+ years SaaS BizOps, services/customer success operations, or equivalent experience (e.g., from consulting or an agency)
Knowledge of CRM, Professional Services Automation, and/or Customer Success, tools preferred (e.g., Salesforce, Kimble, Gainsight)
Proficiency in Excel / analytics tools and ability to own and drive independent cross-functional analysis projects
Proven ability to interpret analysis and provide meaningful insights and recommendations
Able to command the room, influence without authority, and serve as a trusted advisor to internal partners and teams (including C-Level executives)
Highly organized and accountable; able to develop, manage, and coordinate projects across teams in support of a common goal. Delivers projects on time and with high quality
Tenacity, passion, and an innate sense of curiosity; Agility and resiliency; Partnership DNA with a great sense of humor

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