Senior Customer Success Manager

  • Full Time
  • Remote
  • Senior Level

Website Salsify

Salsify is a leading commerce experience management platform.

Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. The company’s Commerce Experience Management (CommerceXM) platform serves as the system of record for products, accelerates time to market for products, facilitates cross-team and cross-organization collaboration at scale, and provides the insights needed to continuously optimize product pages across channels. The result is shopper-centric, frictionless, and memorable commerce experiences. Great commerce experiences that are delivered efficiently improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

In May 2021, Salsify acquired Alkemics, and its Supplier Experience Management platform which is used by large scale retailers in Europe to discover, list, and launch products from more than 20,000 brands.

Learn how the world’s largest brands, including Mars, L’Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

For more information, please visit:
Salsify is headquartered in Boston, MA. This position is open to a remote employee based across the US.

Salsify is seeking a highly motivated, growth-focused, and results-driven Senior Customer Success Manager to engage, enable and retain a portfolio of Salsify’s Enterprise customers. The Sr. CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of Salsify customers. This role is passionate about ensuring that customers receive maximum business value from their CommerceXM investment. The results of these interactions are customer retention, customer satisfaction and organically uncovering growth opportunities for Salsify through potential new areas of customer value.

How you’ll make an impact:

Ensures the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.  The Sr. CSM will sometimes come into the pre-sales cycle to help with a flawless transition and positive customer experience
Leads the adoption of all licensed products and ensures the customers are receiving business value and return on investment
Recommends and executes joint success plans with their portfolio of customers
Executes business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
Captures metrics and KPIs and documents them in Salesforce
Helps customers plan and execute a digital shelf program – this is often organizational change for our customers and a key piece of the role!
Evangelizes customer success stories and customer success systems and processes

You’ll Enjoy This Role If You Have:

5+ years of success as a customer success manager, consultant, technical account manager or equivalent
Proven track record of driving measurable customer outcomes and success
Experience managing large, sophisticated projects and/or programs
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Has handled ambitious or complex customers or situations and can demonstrate resolutions
Must work within a team environment with sales, services, product and marketing peers
Ability to navigate data and people to find answers

What we have for you:

Competitive Salary
401 (k)
Unlimited Vacation
Full Benefits: Medical, Dental, and Vision Insurance
Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
FSA: Medical, Commuter, and Dependent Care
Referral Bonuses

To apply for this job please visit