Manager, Fraud Investigations

  • Full Time
  • CA-Other, FL-Other, TX-Dallas, UT-Salt Lake City
  • Management

Website SoFi SoFi

Shape a brighter financial future with us!

The role

The Manager of Fraud Investigations will be responsible for overseeing a team of Credit Card Investigators conducting independent reviews and analysis of possible suspicious activity to ensure compliance with regulatory institutions. The Manager will conduct holistic reviews of the Credit Card Investigator’s research and documented analysis and conclusions. Be responsible for approving the filing of SARs if the facts and circumstances should warrant it and assist with creating standard operating procedures.

What you’ll do:

  • Manage a team of Credit Card Investigators to evaluate whether Fraud or abusive behavior is identified and may warrant a SAR filing. The Manager will ensure determinations are appropriate, fully supported, clearly documented, for fraud claim cases
  • Provides ongoing mentoring, coaching, and counseling to Credit Card
  • Investigators to drive production and quality goal achievement
  • Work closely with Credit Card Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to management
  • Maintain a thorough comprehension of Fraud typologies related to retail banking and wealth management
  • Collaborate with Senior Management related to ongoing projects to further enhance the Fraud program

What you’ll need:

  • Bachelor’s Degree from a four-year college or university in a related field or equivalent work experience in the related field
  • 6+ years of experience with Credit Card Fraud
  • Minimum of 2 years of direct management experience
  • Demonstrated ability to communicate effectively with all levels of the organization and across different business lines
  • Ability to successfully lead and manage direct reports, including training, mentoring, and counseling
  • Fraud SAR filing experience
  • Strong attention to detail with a focus on quality reviews
  • Excellent organizational, verbal, written and interpersonal skills are required
  • Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines
  • Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure
  • Excellent analytical skills required

Nice to have: 

  • Applicable certifications, for example, CFE, CAMS, etc
  • Currently participating in peer groups to stay abreast of industry happenings

Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning
  • Tuition reimbursement on approved programs
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program

*These benefits are only applicable to full time employees

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