Customer Success Advisor
Build your future with Sovos.
If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.
Sound like this might be the opportunity you have been looking for?
Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.
It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.
The Work You’ll Do:
The Customer Success Advisor proactively engages with customers to ensure they get value out of Sovos products and services. The Customer Success Advisor is an internal advocate for Sovos customers, provides access to Sovos resources and assists with implementing the resolution to issues. The Customer Success Advisor is the primary point of contact with our customers and assists with coordinating other internal teams – including Sales, Marketing, Product Management and Client Operations.
More specifically you will:
Understand business priorities, technology landscape and internal stakeholders
Conduct recurring business reviews
Monitor Customer Health, including risk indicators and opportunities for growth
Develop and facilitate Engagement Plans, including coordinating resources for training and projects to improve adoption
Promote available content – including webinars, best practice guides, user guides, and the Sovos online portal
Reinforce important communications about Sovos products, including releases
Drive renewal readiness through internal coordination and customer communication
Facilitate escalation management and issue resolution
Ensure responses to customer inquiries
Build and maintain strong working relationships with colleagues in sales, client operations, product management and marketing to cultivate cooperation in customer priorities
Provide feedback to continuously improve processes and programs
What We Need From You:
Experience in customer-facing roles (ex. services, support, sales) preferred
Effective communication skills at all levels – including with senior management and technical personnel
Ability to manage strict deadlines and work independently
Ability to interact effectively with teammates, colleagues and customers
Ability to Comprehend and communicate complex concepts
Ability to concentrate on, analyze and resolve complex problems
Ability to utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements
What Does Sovos Offer You?
The tools to enhance your life – because we want you to enjoy your life outside of work
Flexible Paid Time off
Paid Family and Medical Leave Options
Generous 401k match
Globally recognized training and development programs
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.
To apply for this job please visit recruit.hirebridge.com.