Customer Success Solution Architect

Website Thunderhead One Inc

We’re a pioneering software company in customer engagement.

WHO WE ARE

We’re a pioneering software company and a recognized technology leader in the customer engagement and journey orchestration market.  With our ONE Engagement Hub, it’s now possible for brands to deliver exceptional engagement for every customer across every journey.  We’re a Leader in the Forrester Wave for Customer Journey Orchestration, a Leader in Forrester Wave for Real-time Interaction Management, and a CRM Watchlist Winner with Distinction.  Thunderhead has also been identified as one of the top companies in the Sunday Times Sage Tech Track 100 and 22nd in the 2020 Deloitte UK Technology Fast 50.

 

WHO ARE YOU

  • You are driven by the intersection of technology, strategy, and customer-engagement business challenges
  • You love to share your skills and expertise with customers and their partners in the early stages of their product adoption through the expanded enterprise-wide usage of the solution
  • You are confident in discovering and communicating creative solutions to unique business needs
  • You like to take the lead in architecting the Thunderhead product for our Enterprise customers
  • You understand deeply to explain simply, giving confidence to the most hardened technologists while energizing the most visionary marketers

RESPONSIBILITIES FOR THE ROLE

  • Develop and use deep knowledge of the ONE Engagement Hub platform
  • Carry out presentations to different audience levels
  • Scope, define, and design solutions offerings, driving end – to – end technical solutions.
  • Ability to work in both delivery and presales
  • Assisting with in-platform configuration needs to support client use cases
  • Host technical learning sessions for internal and external audiences
  • Work with core team on a host of potential activities and solutions.
  • Develop technical presentations and proposals and perform customer presentations.
  • Strong Front End capabilities, to include modern browser practices and JavaScript knowledge.
  • Strong, demonstrated capability to create new solution components via Node JS, micro services, and serverless cloud computing services
  • Support the deployment of the Thunderhead solution.
  • Collaborate and contribute solution ideas for productization consideration
  • Participate in knowledge transfer, documentation, and information sharing.
  • Provide technical management of the solution during proof-of-concept, pilot, and paid opportunities
  • Stay abreast of new technology/technical areas and share information about solution to enable customer competence build.

WHAT WE’RE LOOKING FOR

  • 2+ years experience as software product development / engineering; SaaS / platform environment
  • Ability to leverage APIs to pass data to and from client systems
  • Demonstrated capability to analyze the rationale behind business requirements, explain how a solution design will address the business value/need and translate the requirements into lightweight, documented solution recommendations
  • Strong, demonstrated capability to create new solution components via Node JS, micro services, and serverless cloud computing services
  • Strong adherence to best practice solution design and execution to ensure reuse and transportability to other clients
  • Driven by customer satisfaction, you can manage expectations with empathy and professionalism
  • BS in computer science or related technical field or equivalent practical experience

      Advantageous skills/experience:

  • Understanding of serverless architectures (e.g., Microsoft Azure, AWS Lambda, Google Cloud Functions)
  • Experience with Microsoft Azure
  • Experience with Salesforce CRM and/or Marketing solutions
  • Mobile development and SDK experience, either iOS or Android
  • Experience with enterprise class software / platforms
  • 2+ years working in needs analysis, solution design and configuration/delivery of enterprise SaaS CRM and/or Digital Marketing solutions
  • At least 3 years customer facing experience
  • Enjoy being on the front lines and ensuring customers successfully adopt and realize value from subscription software and services.
  • Experienced at driving value based conversations relating to adoption, strong technical knowledge to aid in customer adoption is a must.
  • Well organized with the ability to prioritize your work day independently.
  • Team player who has fresh ideas when it comes to used adoption and churn mitigation.
  • Strategic thinker with the ability to guide customers to success until the tools and systems available.
  • Comfortable reviewing data-sets, graphs and charts to actionable recommendations.
  • Proficiency in MS Office and other business tools to communicate and/or present professionally to customers.

WHAT’S THE DEAL

We will provide you with challenging work together with the tools, equipment and support to give you the best possible chance of succeeding. Salary depends on experience but is highly competitive and includes an annual bonus tied to both your and the company’s performance.  In addition to joining a collaborative, friendly environment, we provide a range of other benefits, including company-paid health, dental, disability and life insurance, 401K with company match, subsidized gym membership, volunteer time as well as 18 days’ vacation allowance.

This is a remote position undertaken from the successful candidate’s home office. We are looking for candidates in the following locations: Mid-west states preferably

So if you can picture yourself as one of the team then let us know by telling us why you’d be a great candidate for this role in your cover letter and send us your CV.

Thunderhead is an equal opportunity employer.  Thunderhead recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.

At Thunderhead, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best technology to our audiences around the world, and we know our company runs on the hard work and dedication of our diverse, passionate, talented and creative employees.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based.

By submitting your application, you agree that we may process your data as described in our privacy policy.

To apply for this job please visit thunderhead.applytojob.com.